The bicycle works on the following principle:
The front battery is used to drive the front motor, the rear battery the rear motor. 2 controllers are used.
The bike only starts when both batteries are switched on!
Later, you can switch between rear-wheel drive only, or both wheels.
Only one battery indicator is shown on the LCD display! That is, it shows the balance of the battery that is switched on, or the average of the capacities of both batteries (the battery balance can also be checked on the batteries themselves).
Ridstar Q20 Pro Display Function Description

How to Access & Change Display Setting
- Turn on the Q20PRO ebike: Press and Hold the Power button on the controller until the display appears and you’re ready to go.
- Access Q20 Pro ebike display setting: Press and Hold + & – simultaneously for more than 2 seconds to enter the personalized parameter setting interface.
- Press +/- to toggle between the personalized parameter setting interface, and press i to enter the parameter changing state
- Press + /- to select the parameter, long pres + for addition operation, long press – for subtraction
operation - Press i to save the parameter settings and return to the personalized parameter setting interface.
- Long Press i to save the parameter settings and exit the personalized parameter setting interface

Ridstar Q20 Pro Personalized parameter settings
P1 is the metric and imperial setting, 00 for metric and 01 for imperial.
P2 is the rated voltage setting. The available rated voltage range is: 24V, 36V, 48V, 52V.
P3 is the Pedal assist (PAS) level setting. The available Pedal assist level settings are: 0~3, 1~3, 0~5, 1~5, 1~7, 0~7, 0~9, 1~9
P4 is the wheel diameter setting. The adjustable wheel diameter range is: 1~50inch (no need setting)
P5 is the speed sensor magnet number setting. The adjustable speed sensor magnet number range is: 1 ~ 100 pcs.(no need setting)
P6 is the speed limit setting. The adjustable speed limit range is: 1~100km/h. (The maximum adjustable speed limit
varies by different protocols)
P7 is the start-up setting. The display can choose the following start modes: 00→zero start, 01→non-zero start.
P8 is the drive mode setting. The available drive modes are: 00→Pedal assist only, 01→Electric only, 02→Both Pedal assist and electric
P9 is the pedal assist sensitivity setting. When set to higher numbers, it will take more crank rotations to activate the motor. On lower numbers, it will take little crank rotation to activate the motor. The adjustable range is: 1~24.
PA is the Pedal assist strength setting. The Pedal assist strength is the relative strength of the PWM signal from the controller when start to activate pedal assist. The adjustable range is 0 ~ 5. 0 is the weakest strength and 5 is the strongest.
Pb is the number of pedal assist sensor magnets setting. The adjustable range: 1~15 pcs.
PC is the controller current limit setting. The adjustable range is: 1~50A.
Pd is the battery under voltage setting. The value can be adjusted based on the current rated voltage.
PE is the power-on password setting. The power-on password is not activated by default but users can activate it from setting PSd-y. The factory default password is 1212. Users can set other four-digit password. Please keep the password in mind after changing it, otherwise you will not be able to use the display.
PF is the auto sleep time setting. To save the battery power and reach higher range, this display will be turned off after it has not been used for a time. The adjustable range is: 1~60min, 00 means no auto shutdown. The factory default setting is 10 minutes.
Ridstar Q20 Pro Error Code
| Error Code | Definition |
| E001 | Controller failure |
| E002 | Communication failure |
| E003 | Hall failure |
| E004 | Throttle failure |
| E005 | Brake failure |
| E006 | Motor phase failure |
USB port location:

I cannot get my front motor to work.
I have the Q20 Pro (new)
I hope the problem has been solved, but infiormation to others:
in most cases, if the front motor is not working – check the connection to the front wheel. 95% of the time the connector is not fully connected.
what are the real settings for this 1000 watt * 2 motors
is there a technical factory guide for the best settings ?
I bought the Q20 pro duaL battery and the little booklet or manual
don’t give real insight in explanation
And i want also to translate wel in Dutch language for other users
Thank in advance
Philippe Pauwels
Zuideinde 25
9079LM
St Jacobiparochie
The Netherlands
phone 3163308975
pauwels95@gmail.com
Yes you were right, the connection was not made correctly. it is perfect now. My other issue is the the control panel Speed reading stops at 5kmh, but the bike obviously goes faster. How can I reset this to read the true speed.
My controller display speed stops at 5kmh, however the bike does more than that. What can i do to the controller so that it reads the correct speed